Maintenance Request
If you reside in a home managed by Archer & Moreno Realty, and have a maintenance issue, please complete the form below so we can efficiently address the repair request. Your requests will be handled in the order they are submitted with the following response times as guidelines.
Category I: Emergency Maintenance
Emergency defined: Anything relating to the property under the lease that is threatening to life, health, or the property. Fire (please call 911), flood, sewage back-ups, gas odors (please call gas company), broken water pipes, tree falling on house.
Target: 5 to 8 hours
The Following are NOT Emergencies
Malfunctioning Refrigerator, locking yourself out of the house, power or gas off, oven not working, malfunctioning water heater. These issues may be inconvenient, uncomfortable, and aggravating, but they are not emergencies. Archer & Moreno Realty is not liable for loss of food caused by appliance break down or for damaged belongings due to water leaks. Please make sure that you have adequate renter?s insurance to cover unforeseen personal losses.
Category II: Urgent Maintenance
Broken windows, plumbing repairs (not clogged toilets. see notes below), loose railings, unsecure decks, electrical problems.
Target: 2-4 business day service
Note: during peak seasonal months, target response times for heat and air may be subject to delays due to contractor overload.
Category III: Normal Maintenance
Appliance repair, garage repairs, leaky faucets
Target: 4-8 business day service
Category IV: Non-Essential Maintenance
Fence repair, gutter cleaning
Target: 30 day service
Category V: Not a Habitability Issue
Screens; broken lattice; power washing; broken window shade; broken tree limb; missing door stopper; missing door knob; all light bulbs including stove, chandelier, and refrigerator; and fireplace gas keys
Target: Point these items out during next property visit or bring up at lease renewal time. These items may not be approved for repair by the owner.
Tenant Damages
Damages caused by abuse or misuse will be charged back to you. We will rely on the servicing contractor to tell us what caused the problem.
The following items are the Tenant?s responsibility:
- Conditions caused by Tenant, an Occupant, or any guest or invitee of Tenant;
- Damage to doors, windows, and screens;
- Damage from windows or doors left open;
- Damage from wastewater stoppages caused by foreign or improper objects in lines that exclusively serve the Property
- Items that are cosmetic in nature with no impact on the functionality or use of the item; and
- Specific items or appliances identified in your Lease.
